Refund policy
Sales of products via the Internet are governed by law D.Lgs n. 21 of 21/02/2014 that regulates the subject of distance contracts, that is carried out outside business premises.
The right of withdrawal may only apply to natural persons who purchase for purposes other than their own business.
The buyer can exercise the right of withdrawal within 14 calendar days from receipt of the goods and within the following 14 days must return the purchased good to the seller, receiving the refund of the purchase price within 14 days after exercising the right of withdrawal of the consumer.
HOW TO EXERCISE THE RIGHT OF WITHDRAWAL
1) Contact our Customer Service by e-mail to info@gponline.it and indicate your intention to exercise the right of withdrawal, citing the details of the purchase document.
2) Close the goods in their original packaging, which must be complete with all details and accessories provided; carefully pack and indicate on the package, clearly visible, the order number.
3) Send the goods to the address indicated by our operators via mail. Please note that the cost of shipping is borne by the sender.
4) Within 14 days of receipt of the returned goods, GP srl will credit the amount paid (net of shipping costs) exclusively to the customer registered as holder of the purchase order and with the same payment method used to make the purchase.
Warning: The return and refund of materials sent in conditions other than those indicated above will not be accepted.
CONDITIONS
To proceed with the return it is necessary that: the products are in perfect condition, without any sign of use or assembly, with their original box and/ or bags, labels, instructions and everything that was included. They must therefore be in the same state as when they were purchased.
